Payment Policy
At Ristopharma, we aim to provide you with a seamless and secure payment experience for all your healthcare purchases. Our payment policy outlines the terms and conditions regarding payment methods, security measures, and refund processes to ensure your satisfaction.
1. Accepted Payment Methods
We accept the following payment methods for online orders:
- Credit Cards (Visa, Mastercard, American Express)
- Debit Cards
- Online Payment Gateways (e.g., PayPal, Apple Pay, Google Pay)
- Cash on Delivery (for eligible orders within our delivery zone)
Please note that we may periodically update our accepted payment methods to provide you with additional options and enhanced security.
2. Payment Security
Your security is our top priority. We utilize industry-standard encryption protocols and secure payment gateways to safeguard your personal and financial information during the payment process. Rest assured, your payment details are encrypted and protected at all times.
3. Payment Authorization
Upon placing an order on our website, your chosen payment method will be authorized for the total order amount. This is a standard procedure to ensure that funds are available for the transaction. Your account will be charged only when your order is confirmed and processed for shipment.
4. Order Confirmation
Once your payment has been successfully processed, you’ll receive an order confirmation email containing details of your purchase. This email serves as confirmation that your order has been received and will be processed accordingly.
5. Currency and Pricing
All prices displayed on our website are in L(Lekë) and inclusive of applicable taxes, unless otherwise stated. We reserve the right to adjust prices for products and delivery services at any time, but such changes will not affect orders for which payment has already been processed.
6. Payment Disputes
In the event of a payment dispute or unauthorized transaction, please contact our customer service team immediately for assistance. We’re committed to resolving any payment-related issues promptly and ensuring your satisfaction.
7. Refunds and Returns
Please refer to our Returns and Refunds Policy for information regarding the process of requesting refunds for eligible products. We aim to process refunds in a timely manner, usually within 5 business days of receiving the returned item.
8. Contact Information
If you have any questions or concerns regarding our payment policy or need assistance with a payment-related issue, please don’t hesitate to contact our customer service team at contact@ristopharma.com.
9. Policy Updates
We reserve the right to update or modify our payment policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review this policy periodically.
By choosing to shop with Ristopharma, you agree to adhere to the terms and conditions outlined in this payment policy.